Refund and Returns Policy

Refunds and Returns Policy

Thank you for supporting independent art. Please read our policy carefully regarding returns and refunds for our various product types.

1. Custom Art & Personalized Items

Due to the personalized nature of Custom Paintings, Custom Crafts, and Custom Designs, we do not accept returns, exchanges, or cancellations once production has begun. These items are made specifically for you and cannot be resold.

2. Printed Products (Print on Demand)

For standard prints and print-on-demand items, returns are accepted within 14 days of delivery.

The item must be in its original, unused condition.
Buyer is responsible for all return shipping costs.

3. Original Paintings & Art Products

If you are not satisfied with your original painting or non-custom art product, you may return it within 14 days.

Items must be securely packaged in their original materials to prevent damage.
Buyer is responsible for all return shipping costs.

4. Damaged Items

If your order arrives damaged during transit, please contact us within 48 hours with photos of the packaging and the damaged item so we can assist you with a replacement or claim.

5. Digital Downloads

Due to the nature of digital products, all sales of downloadable files are final. No returns, refunds, or exchanges once the file has been delivered or downloaded.

Refunds

Once your return is received and inspected, we will notify you by email confirming receipt, along with the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a reasonable timeframe.

Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again.
Contact your credit card company — it may take time before a refund is officially posted.
Contact your bank, as there is often processing time before a refund appears.

If you’ve done all of this and still have not received your refund, please contact us at {email address}.

Sale Items

Only regular-priced items may be refunded. Sale items are final sale.

Exchanges

We only replace items if they are defective or damaged. To exchange a defective item for the same item, email us at {email address}.

Shipping Returns

Return shipping costs are the buyer’s responsibility and are non-refundable. If your return is approved, return shipping costs will be deducted from your refund where applicable.

We recommend using a trackable shipping service or purchasing shipping insurance for higher-value returns, as we cannot guarantee receipt of a returned item.